One of the side effects of increased checked bag charges is that more people are trying to cram all of their items into their carry-ons. Spirit Air tried to address this by charging for carry-on bags, but we like a new program by Wizz Air. Passengers who try to sneak bags past onto the plane…
Last week, we reported on how Spirit Airlines would not even refund the money of a dying veteran. After a week of criticism, Ben Baldanza, CEO of Spirit Airlines, issued a press release. He didn’t apologize for the company’s policy so much as apologize for failing to explain why being rigid and inflexible allows them…
Jerry Meekins is on a mission to change the No Refund Policy of Spirit Airlines. Meekins recently purchased a ticket on Spirit, and subsequently was diagnosed with Terminal Cancer. It was his expectation, that under the circumstances, Spirit might make an exception of return his money. Spirit responded that it wouldn’t be fair to bend…
While most airlines have been adding new fees, no American carrier has been more aggressive about doing so than Spirit Airways. Spirit ‘s strategy has been to tease outrageously low fares with obnoxious and vulgar advertisements, but charge exorbitant fees for normal services. Perhaps the most egregious of these is their charge for carry on…
We didn’t say much about the Spirit Airlines pilot strike, but part of that has been our silence in general of late. Things have been crazy here. But today, the strike is over…unofficially. The Airline has said flights will resume on Friday. The strike grounded Spirit Airlines for five days. The airline carries roughly 16,000 passengers a day, which is 1 percent of the domestic market.
As a courtesy, we’ve often reclined our seat as little as possible unless the person in front of us reclines theirs. So, perhaps we weren’t as uncomfortable with the idea when it was revealed that Spirit Airlines was installing “pre-reclined” seats. Using the term pre-reclined to describe a seat that does not move is like calling a door you’ve removed from its hinges pre-opened.
Senator Charles Schumer, who publicly criticized Spirit Airlines for their announcement that they would begin charging for carry-on bags, has secured the commitment of five airlines that they will NOT follow Spirit in this practice.
Effective July 1st, for travel beginning August 1st, Spirit Airlines will now charge for carry-on bags. You will still be able to take your small personal item onboard, but if you wish a carryon bag in the overhead, that will be $30 before departure. If you are member of their $9 Fare Club(which oddly enough costs $39.95 a year), you get to pay only $20. And if you forget or miss notice of this new rule, you can pay $45 at the gate.
The Middle Seat Terminal blog reports that the rate at which passengers were bumped in the second quarter of this year increased forty percent compared with the same period a year ago. As carriers have slashed capacity to the bone, and with overbooking a common practice, there are too many people crammed onto flights.
Image via Wikipedia The Cranky Flier noted today that Spirit Airlines, known for its lack of taste and ultra-low-fares philosophy is instituing a Passenger Usage Fee of $4.90 per person per sector for anyone who doesn’t book their ticket at a ticket counter. Spirit tried charging a $7.90 passenger usage fee last year, along with…
Image by skampy via Flickr The Middle Seat Terminal reported that Spirit Airlines, the same people whose customer service agents tried to charge a cancellation fee to a Flight 1549 survivor, wants to plaster ads on its flight attendants. Ads have been found in many places on planes as airlines try to increase revenue. Skybus…
Image via Wikipedia Spirit Airlines, the same airline whose CEO made the mistake of sending a private inconsiderate email back to a customer tried to charge customers a cancellation fee for surviving an airplane crash. Two passengers, Rob and Jeff Kolodjay were scheduled to fly out to Myrtle Beach for a golf trip. Their flights…
Happy Holidays to All. Spirit Airlines is adding service from Boston’s Logan Airport to Atlantic City International Airport once daily beginning May 1st. Spirit is also requesting DOT approval for service from Ft. Lauderdale to Armenia, Columbia to begin in Summer 2009. It will complement their approved service to Medellin, Columbia, which launches March 1st.…
[caption id="" align="alignright" width="150" caption="Image by Getty Images via Daylife"][/caption] We stole the title for this post from Chris Elliott, whom we admire as the champion of fair disclosure and fees, although we admit to disagreeing with him at times. USA Today reported that while jet fuel is down, fuel surcharges have stuck. And this…
[caption id="" align="alignright" width="240" caption="Image by vnvlain via Flickr"][/caption] The Cranky Flier brought to our attention a new push by Spirit Airlines to sell more ad space on their aircraft. They will now sell ads on overhead bins, seat backs, tray tables, the area above the windows, bulkheads, napkins, cups, menus, boarding passes, soap dispensers,…
Over a week ago, Chris Elliott pointed out a recent fee applied by ultra-low-class Spirit Airlines. Spirit had hidden a $10 Convenience Fee in their Contract of Carriage for booking anywhere but at a counter. Now, booking online is certainly convenient, but this fee seemed somewhat dishonest. Spirit’s site is, to quote Elliott, “awash in…
We’ve been very behind lately. We keep saying we’ll catch up, but life happens. We are committed to providing the best in airline news and commentary we possibly can, but we do have day jobs, of course. Delta received preliminary approval to fly from New York’s JFK Airport to Bogota, Columbia. Spirit Airlines announced starting…
We’d like to remind our readers that the links embedded in each article go to a press release or news article with more details than our news briefs. Each week we scour the press releases and such for these articles. Regional airline SkyWest has sued Delta Air Lines over the airline’s withholding of $25 million…
Lot Polish Airlines has signed a deal for 12 additional Embraer 175 jets plus two options and ten purchase rights. The layout of the aircraft will include 82 elite seats, and the plan is to use them to ‘right-size’ aircraft based on seasonal or specific time-of-day influences on routes. Jetblue inaugurated its St. Maarten-JFK service…
BMI will start London Heathrow to Tel Aviv service on March 13th. The route will be operated by an Airbus 320 with 20 seats in business and 108 in economy. Connections will be available from Dublin, Belfast, Durham Tees Valley, Leeds Bradford, Manchester, and Scotland. VRG began daily operations from Sao Paulo to Mexico City…
Here we are, the last roundup of 2007… Discounter Zoom Airlines will be operating new service from London Gatwick to both San Diego and Ft. Lauderdale. From next May, Ft. Lauderdale service will operate Thursdays and Sundays and will be the first scheduled service from Europe to Ft. Lauderdale in ten years. Service to San…
Air Canada will be offering nonstop service from Ottawa to Frankfurt beginning June 1st as well as nonstop service from Toronto-Dusseldorf six times weekly beginning May 1st…and a second daily nonstop from Calgary-Frankfurt on April 14th. American Eagle began nonstop service today from Flint’s Bishop International Airport and New York’s LaGuardia Airport. Service will be…
We first defended Spirit, despite some negative aspects of its record, then blasted it when it transitioned to an “ultra-low-cost carrier” the likes of Ryanair(which we frequently blast). Buzzing around on the Internet is the tale of what happens when a CEO accidentally emails his internal comment on a customer complaint back to the customer(We’re…
Frontier Airlines announced new nonstop service from Memphis to Ft. Lauderdale on November 15th. Service from Las Vegas will increase to five days per week on September 6th. On November 15th, a third flight to Denver will begin. Finally, on December 15th, a second flight to Orlando. San Francisco has rolled out the red carpet…
Frontier Airlines is expanding its service to Puerto Vallarta with flights from San Jose and Sacramento, beginning December 15th. Service will be operated three times weekly from San Jose, and four from Sacramento, with 76-seat Embraer 170 aircraft, operated by Republic Airlines. One of the San Jose flights will be operated by Frontier’s own A319…