Earlier this month, Janice Hough at Consumer Traveler wrotethat coming anti-consumer “interline” baggage rules were worse than baggage fees. With all respect to Ms. Hough, who is a travel agent, in this regard, we believe she is wrong, although we can understand her point of view. Let’s go over the issue. Interline baggage refers to…
Everything in this world changes. As time goes by, we discover that more and more business interactions are being automated. This is simply the way things are going. Talking to a human being is now a perk, a frill. In fact, to many people, it is a customer service failure if automation prevents them from…
One of the side effects of increased checked bag charges is that more people are trying to cram all of their items into their carry-ons. Spirit Air tried to address this by charging for carry-on bags, but we like a new program by Wizz Air. Passengers who try to sneak bags past onto the plane…
While most airlines have been adding new fees, no American carrier has been more aggressive about doing so than Spirit Airways. Spirit ‘s strategy has been to tease outrageously low fares with obnoxious and vulgar advertisements, but charge exorbitant fees for normal services. Perhaps the most egregious of these is their charge for carry on…
Though 1.5 million bags have been lost by American Airlines through September of this year, that’s 900,000 fewer than in the same period of 2008, according to a recent article by Scott McCartney at the Wall Street Journal. While this sounds impressive, it is impossible to assess how much improvement there has been without knowing the total number of checked bags during each period.
Image by jasonEscapist via Flickr Effective today, the people at Virgin America announced changes to their fee structures. Their fee for changes will be reduced from $75 to $50. We’re hoping other airlines reduce their change fees as well. A $150 average fee for changes on reservations valued much less is ridiculous and hard to…
[caption id="" align="alignright" width="202" caption="Image via Wikipedia"][/caption] Here we are, once again discussing baggage and its associated costs. Usually, when we discuss baggage, we’re discussing weight and number of pieces. But what about size? It was reported that on November 1st, Continental reduced the maximum size allowed for carry-ons to 45 linear inches from 51.…