Everything in this world changes. As time goes by, we discover that more and more business interactions are being automated. This is simply the way things are going. Talking to a human being is now a perk, a frill. In fact, to many people, it is a customer service failure if automation prevents them from…
A United Airlines flight was scheduled to leave Shanghai on Wednesday, but its passengers ended up stranded till Saturday. Maintenance problems ground airplanes all the time. To be realistic, what is the alternative? Would any passenger rather fly on an unsafe plane? But it took that many days for replacement parts to arrive, which is…
In the airline industry, the passenger name record(PNR), is a single record in a computer reservation system that contains a single reservation for one or more passengers. The problem is that PNRs have no memory. They represent one trip. They do not represent the passenger’s relationship with the airline. For that, in the 80s, airlines…
From the Editor When I first started with Flight Wisdom, we had a very different conception of what it would be. At the end of this month, we celebrate our six year anniversary. The first post was dated July 29, 2006. We started out wanting to do an information site with a blog attached, which…
We’ve been contemplating this for a few days now. It is hard to go through TSA stories. Our opinion on the matter has been expressed before. Last week, the Associated Press reported that 88-year old Henry Kissenger, former Secretary of State, Nobel Peace Prize winner, and man who wears a brace and thus cannot remove…
Every week, Bob Burns of the TSA Blog Team posts the TSA’s Week in Review and we cringe. Bob’s method of recounting these stories isn’t the narrative of stopping terrorists. In the majority of these cases, the truth is they haven’t found anyone malicious, they’ve found a foolish person. “A passenger at John Wayne Airport…
[caption id="attachment_1703" align="alignright" width="150" caption="Interior of Virgin America A320"][/caption] A few weeks ago, we commented on the ban on portable electronics. The truth is, in terms of the FAA’s stated rationale, there is little evidence presented that indicates the majority of electronics have any effect on aircraft systems. But, the other reason, the one not…
[caption id="" align="alignright" width="150" caption="Image by Getty Images via @daylife"][/caption] After his son, Senator Rand Paul, was detained and denied boarding for refusing an invasive pat-down, Representative Ron Paul issued a sharply-worded statement promising to eliminate the TSA should he be elected President “The police state in this country is growing out of control,” the…
A short time ago, we reported that the TSA had detained Senator Rand Paul this morning. The Hill is now reportingthat the TSA is denying that Senator Paul was detained, saying rather that he was escorted from the secure area and not allowed to board his flight. “When an irregularity is found during the TSA…
We don’t agree with most of what Senator Rand Paul stands for, but we agree wholeheartedly with his stand for liberty and personal freedom this morning in Nashville. It is being reported that Paul, the son of Texas congressman and Republican presidential candidate Ron Paul, refused an “enhanced pat-down” by TSA agents after setting off…
[caption id="" align="alignright" width="150" caption="Image by Getty Images via @daylife"][/caption] Brad Hall “designs systems for improving workforce performance”. Brad Hall has a PhD industrial-organizational psychology. Brad Hall knows that U.S airlines have awful customer service. And Brad Hall knows why- unions. It is a foregone conclusion for Dr. Hall; one he is unwilling to let…
Much has been made of Alec Baldwin’s run-in with a flight crew last month resulting in his being removed from a plane for failing to comply with the instructions of the flight crew. Mr. Baldwin, it seems suffers from a powerful addiction: Words With Friends.  Now, we have finally discovered who it was that introduced…
Earlier today, we opened up a blog entry by noted travel writer Christopher Elliott, titled “Airline tells hospitalized passenger people pretend to be sick all the time” [caption id="" align="alignright" width="150" caption="Image by Getty Images via @daylife"][/caption] This is a horrible thing for any business to suggest to its customers, airline or not. But people…
[caption id="" align="alignright" width="245" caption="Image via CrunchBase"][/caption] We finally, not long ago, set up a Facebook page. Leave it to us to jump on the Facebook bandwagon after only five years of blogging. Since many people live in Facebook, we figured it was time to distribute our content this way as well as encourage commenting…
Last week, Southwest Airlines apologized to the family of a terminally ill boy after they would not allow him use of a specially made car seat that allows him to sit comfortably. They have advised they are working with the family and hope to learn from the experience to improve their practices. The concern appeared…
[caption id="" align="alignright" width="250" caption="Image via CrunchBase"][/caption] Several generations ago, a heretofore unimportant Senator arose brandishing a list which he claimed contained the names of 207 known Communists who had infiltrated the State Department. Never mind that Senator McCarthy had no such list, that the number changed from day to day. He knew that State…
[caption id="" align="alignright" width="300" caption="Image via Wikipedia"][/caption] As we mentioned previously, Theophilius Maranga a lawyer from Fishkill, NY, is suing Delta Airlines and Air France-KLM for ten million dollars in damages for not properly compensating him after they let a man onboard who intended on blowing up the aircraft. Maranga tried to get compensation through…
We can’t think of anything more fitting to wish greetings of the Christmas, Chanukah, Kwanzaa, Festivus, New Year’s season than a chorus of TSA Agents at LAX singing What a Wonderful World. We’d have embedded this one, but the only version we found on Youtube appeared to have been doctored. Click Here Happy holidays from your…
http://www.youtube.com/watch?v=aXY27Rwg6UQ Cebu Pacific, a low cost carrier out of the Phillipines, has modified its safety dance for the holiday season. The dance, which started last year, has been received as overwhelmingly popular. Heather Poole, author of Cruising Attitude, an upcoming book about her life and work as a flight attendant, tweeted the following: “Seriously why must…
When the TSA came into existence, their screeners worewhite. Then, they became Transportation Security Officers(TSOs), and got new blue uniforms. Their embroidered [caption id="" align="alignright" width="250" caption="Image via Wikipedia"][/caption] badges got replaced with metal ones to “represent the continuing evolution of the officers’ role and responsibilities.” At the time when this happened in 2008, we were…
http://www.youtube.com/watch?feature=player_embedded&v=p24WCHJgMTs Unless you’ve been out of touch, you probably heard about Alec Baldwin’s behavior onboard an American Airlines flight. We’ve been thinking about this for a few days now. By most accounts, Alec Baldwin was onboard an American Airlines flight. The Flight Attendants had instructed passengers to discontinue the use of portable electronics. Mr. Baldwin…
[caption id="" align="alignright" width="300" caption="Image via Wikipedia"][/caption] It is a sad fact of life that more and more human interaction is being replaced by computers. Or perhaps it isn’t in some cases, where we’d rather not talk to a human being. But Paris’ Orly Airport is experimenting with a virtual boarding agent. They recorded several…
[caption id="" align="alignright" width="300" caption="Image via Wikipedia"][/caption] Last week, the Cranky Flier, in an article on CNN entitled “This isn’t the Airline I signed up for”, Â covered the issues of codesharing. Namely… People often don’t realize what airline they are actually flying on… We put that in bold letters, because it is a big issue.…
[caption id="" align="alignright" width="300" caption="Image via Wikipedia"][/caption] We’ve been thinking about the issues with the airport check-in and security process for a long time. We approved of the government insisting that higher standards be applied to security screening, although we remain unsure if it was necessary for this to be done by government workers. Up…