When an airline cancels your flight, the explanation can feel maddeningly vague. The app may say “weather” while the sky outside is perfectly clear. Or your aircraft may already be sitting at the gate and the flight still gets canceled. That is because your flight is only one piece of a much larger system. The…
Most travel gear lists are shopping lists pretending to be advice. You do not need forty-seven clever gadgets for a flight. You need a few things that solve the same boring problems over and over again: dead batteries, bad Wi-Fi, cramped workspaces, missing bags, tangled cables, and the slow realization that the one adapter you…
Air fatalities worldwide are down to 23 fatal crashes in 2012, down from 28 last year, down from an average of the last decade of 34 fatal crashes per year. Those 23 crashes generated 470 fatalities, down from an average of 770 people over the last decade. The U.S. hasn’t had a fatal accident of…
From the Editor When I first started with Flight Wisdom, we had a very different conception of what it would be. At the end of this month, we celebrate our six year anniversary. The first post was dated July 29, 2006. We started out wanting to do an information site with a blog attached, which…
In the face of the recent storm in the Northeast, many travelers are claiming that the airline’s customer service outlets failed. The trouble with customer service is that most businesses, not just airlines, see it as a money-losing proposition. They do not see it as an investment in customer loyalty and brand reputation.