The Delta Shuttle has always been promoted and priced as a premium product. Even though the product has declined over the years, it still retains some vestiges of its heyday. Free newspapers. Free wine or beer(sometimes). A bagel in the morning. The recent changes to the Boston-New York shuttle service, promoted in signage as “upgraded”…
[caption id="" align="alignright" width="300" caption="Image via Wikipedia"][/caption] In August of 2009, US Airways announced it would be selling LaGuardia out to Delta Air Lines in exchange for greater power at Washington-National Airport. Two years later, after selling off some of the slots, it is finally time for Delta to announce its expansion out of LaGuardia.…
In the face of the recent storm in the Northeast, many travelers are claiming that the airline’s customer service outlets failed. The trouble with customer service is that most businesses, not just airlines, see it as a money-losing proposition. They do not see it as an investment in customer loyalty and brand reputation.
There is a lot here to go over. JetBlue Airways and American Airlines have signed an interline deal, and American is ramping up in New York at both LaGuardia and JFK. So, let’s summarize the developments before we analyze them.
Image via Wikipedia US Airways announced it would lay off 1000 people, approximately 3 percent of its workforce, and focus on four cities and the shuttle service. Here are the details: Reducing Las Vegas from 64 to 36 daily departures – No one is really surprised by this. Las Vegas was a big hub for…
Image via Wikipedia Due to the discontinuance of US Airways Express service(Wilmington, NC excepted) from New York’s LaGuardia Airport, the following routes will be discontinued unless Delta picks them up. Albany, NY Hyannis, MA Raleigh / Durham, NC(Served by Delta and American) Baltimore, MD(Still served by Southwest) Indianapolis, IN(Already served by Delta, soon by Airtran)…
JetBlue has announced a fare sale with fares as low as $29 on selected routes. The sale is on travel between September 8th and December 16th, with blackout dates from November 24th through the 30th. Advertised fares are most often found on midweek travel dates. Changes/cancellation at $100 per person. Click The JetBlue Fall Fare…
Image by Getty Images via Daylife For those of you who haven’t heard, our Twitter account, @FlightWisdom won a trip on the inaugural flight out of New York’s LaGuardia Airport to Chicago’s Midway Airport. Southwest was even shocked they drew our name…to quote their tweet… “wow, can’t believe I just drew @flightwisdom you have 2…
Well, October is nearly here, and JetBlue will be opening its new state of the art terminal at its JFK home hub. The airline issued a series of press releases last week about this momentous occasion. Terminal 5 has 50 percent more concession space than its current Terminal 6 operation. It will include nine full-serve…
[caption id="" align="alignright" width="240" caption="Image by Luigi Rosa via Flickr"][/caption] For those of you who have noticed a change in our style over the last few entries, we’ve added Zemanta support to our blog. Zemanta is a blogging service that provides recommended articles and public domain imagery to a blog entry, giving you, our readers,…