From the Editor When I first started with Flight Wisdom, we had a very different conception of what it would be. At the end of this month, we celebrate our six year anniversary. The first post was dated July 29, 2006. We started out wanting to do an information site with a blog attached, which…
Two years ago, US Airways Flight 1549, outbound from New York’s LaGuardia Airport to Charlotte’s Douglas Airport, suffered a bird strike, which disabled its engines. The flight, operated by an Airbus A320, was piloted by now legendary Captain Chesley “Sully” Sullenberger, and first officer Jeffrey B. Skiles.
In the face of the recent storm in the Northeast, many travelers are claiming that the airline’s customer service outlets failed. The trouble with customer service is that most businesses, not just airlines, see it as a money-losing proposition. They do not see it as an investment in customer loyalty and brand reputation.
It is very hard to write these sort of posts. When confronted with being called a Customer of Size, Kevin Smith complained. He was within his rights to do so, and anyone who feels wrongly singled out should.
Image by cambodia4kidsorg via Flickr We’re continually testing new features to add to the Flight Wisdom blog. If something looks new, feel free to comment on it. The easiest way is via Twitter @FlightWisdom, but we do read as many comments as we can. We will shortly have a contact us page up to allow…
For those of you interested, an artist in Vancouver has created animations showing the flight paths of Twitter users, using the search term “Just Landed in…” and the home location of the Twitter user, creating the first map of the migration patterns of the traveling Twitterer. Certainly fun. 36 Hours of Twitter Migration [vimeo 4587178]…
Image via Wikipedia Happy New Year to all! We hope you had an enjoyable holiday season. Those of you who braved the airports during the season, we hope you had a relatively uneventful travel experience. We’ve made some New Year’s resolutions, including our continual resolution to post more. We do have jobs, and lives, and…