We here at Flight Wisdom are not big fans of Kevin Smith. This has nothing to do with his movies. Last year, Kevin Smith went on the offensive against Southwest Airlines over its long-standing customer of size issues, and we were not pleased with many of his comments. Now he’s on against Virgin America and the ten minute rule.
It is very hard to write these sort of posts. When confronted with being called a Customer of Size, Kevin Smith complained. He was within his rights to do so, and anyone who feels wrongly singled out should.
We hate the debate over large customers, be they big, tall, or both. It never ends. And it invariably gets into an argument about the obesity issue in America. We’ve often said the only fair thing to do is size the seats to the statistically average American and accept that some people, many through no fault of their own, don’t fit the average. Airline seats, as we’ve mentioned before, are narrower than a standard office chair, for example.