Roundup: Playing Catchup
Enjoy the latest in airline service changes.
Monthly Archives: February 2010
Reservation Servicing Fees and Underqualified Travel Agents
So, you’ve booked through a travel agent. That can include Expedia, Travelocity, Orbitz…these are giant travel agencies, but they are still travel agencies, in terms of functions. They make reservations, issue tickets, change reservations, reissue tickets, etc. To put it into one simple term: they are authorized to act as sales agents for one or more airlines.
One Year Later: The Colgan Crash in Buffalo
A year ago today, on Thursday, February 12, 2009, Continental Connection flight 3407 crashed into a house in Clarence Center, NY. The flight, a Q400 turboprop operated by Colgan Air, killed 45 passengers, 4 crewmembers, and 1 man on the ground. The plane was on approach into Buffalo-Niagara international Airport from Newark’s Liberty Airport.
Kevin Smith and the Customers of Size
We hate the debate over large customers, be they big, tall, or both. It never ends. And it invariably gets into an argument about the obesity issue in America. We’ve often said the only fair thing to do is size the seats to the statistically average American and accept that some people, many through no fault of their own, don’t fit the average. Airline seats, as we’ve mentioned before, are narrower than a standard office chair, for example.
The Squeaky Wheel: Social Media, Kevin Smith and Southwest Airlines
It is very hard to write these sort of posts. When confronted with being called a Customer of Size, Kevin Smith complained. He was within his rights to do so, and anyone who feels wrongly singled out should.
This Week in Routes
This week in Routes…Southwest to start Philly-Boston, United adds service in 13 markets, and more.