Tag Archives: Travel Agents

Are the Travel dotComs on their way out?

It was over ten years ago that online ticket purchases were in their infancy. We remember ordering tickets from these new online travel agents and having the tickets mailed to us, even a few years into the e-ticket revolution, when it was still advised that paper was safer. Now, it is starting to look as if the age of online travel agents may come to an end. Maybe that is overly pessimistic, but airlines are looking to cut out the high cost associated with selling tickets through a Global Distribution System(GDS).

Reader Mail: One Travel and Customer Service Issues

We don’t get much reader mail, but this came in this weekend and we wanted to open it up to the Internet for feedback

Reservation Servicing Fees and Underqualified Travel Agents

So, you’ve booked through a travel agent. That can include Expedia, Travelocity, Orbitz…these are giant travel agencies, but they are still travel agencies, in terms of functions. They make reservations, issue tickets, change reservations, reissue tickets, etc. To put it into one simple term: they are authorized to act as sales agents for one or more airlines.

Why Bother With Travel Agents?

Image by randomcuriosity via Flickr Why bother with Travel Agents? That is the big question. We recall the experience, from long ago, of going to the travel agency. Sitting at a desk, paper tickets were brought out, a check given, and the transaction was complete. Nowadays, we have electronic ticketing, a myriad of travel agency…