WestJet May Have the Right Idea with its New Loyalty Program

WestJet has launched a new frequent flier program, called the Frequent Guest program. Now, the way that they are organizing this program is unique. It seems to be a program for the average flier, rather than the frequent flier. We recently bemoaned the fact that airlines have effectively devalued their miles by allowing people to accumulate them on every credit card purchase. We know this is a good deal for them, and for many consumers, but it devalues the definition of the term frequent flier. These companies keep devaluing their miles and limiting the number of award seats.

Flight Wisdom Briefing #1

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We’ve decided to try a little experiment here at Flight Wisdom. We’re going to record our news and service roundups that you can subscribe and listen to in your favorite podcast software. The new service, which we are calling the Flight Wisdom Briefing, will, if popular, come out at least once a week, if not more, depending on the volume of news to report, and will be supported by links in the post for each episode.

Bereavement Fares and Flying in an Emergency

We’ve spoken on the issue of Bereavement Fares before. Bereavement Fares are discounts offered by the airline to those traveling in a death situation.They were usually flat-rate discounts off the unrestricted(highest) fares. In the old days, that could be a significant savings. Now, with such a wide gap between lowest and highest…not so much. You might as well pay the normal fare.

Everything is Going Regional

We’ve spent a lot of time thinking about the issues of regional jets. Recently, we pointed out how the Colgan Crash last year had brought to light several issues with the system of regional carriers. The Regional Airline system is based on the idea that a major carrier, let’s say Continental, can subcontract out its work to a regional carrier, like Colgan Air. The plane is painted in Continental colors, in little tiny letters by the door it says, “operated by Colgan Air.” It used to be, without such airlines and their smaller planes, airlines would never serve certain routes, especially into smaller cities.

Kevin Smith and the Customers of Size

We hate the debate over large customers, be they big, tall, or both. It never ends. And it invariably gets into an argument about the obesity issue in America. We’ve often said the only fair thing to do is size the seats to the statistically average American and accept that some people, many through no fault of their own, don’t fit the average. Airline seats, as we’ve mentioned before, are narrower than a standard office chair, for example.

Obama Insists Security Failure was in Leveraging Intelligence

President Obama said today that the December 25th attempted bombing of a Detroit-bound flight was not a failure of the U.S. Intelligence gathering system, but a failure to analyze that information and respond to it. Instead of focusing solely on defending the performance of his government, which his predecessor might have done, he came out and said that this was unacceptable and we had to do better. We may not do better, but we choose to respect him for being so direct about making a mistake, if nothing else.

Ireland Enraged after Slovakia Plants Explosives on Unsuspecting Passenger

The Irish government is demanding answers after an unsuspecting passenger carried high-grade explosives on a flight to Dublin as part of a botched training exercise. Slovakian Agents planted RDX explosives in the bag of a 49-year old electrician without his knowledge. The explosive was one of eight items planted by the Slovakian authorities in the baggage of unsuspecting passengers at Bratislava airport this past weekend.

The Ballad of Newark Airport

Around 5:20PM on January 3rd, a man was observed walking the wrong way down the exit lane out of the secure area of Newark Liberty Airport’s Terminal C. Why no one stopped this man, as we always see a TSA agent stationed at the exit, we do not know. The response of the TSA was to shut down screening, but then two and a half hours later, then ordered the terminal evacuated and all passengers be rescreened. They estimated this would be complete by half past midnight. The event caused a great amount of disruption, as inbound planes were delayed due to lack of gate space, as were outbound planes due to lack of passengers.

Farewell Northwest Airlines

In time for the New Year, the Federal Aviation Administration approved the single operating certificate for the new Delta Air Lines. What this means is that Northwest Airlines as an entity ceases to exist. With this change, the only lingering reminders of Northwest is its separate reservations system, which will be integrated in the first part of this new year, and Philadelphia, the only station still branded as Northwest.

The Firestorm Continues – Security Screening in the US

We’ve maintained consistently that the most effective anti-terrorist tool in intelligence. Good intelligence can stop a potential terror suspect before he gets anywhere near the airport. Beyond that, we have screenings. The New York Times reports that the U.S. Government’s response to a warning from the man’s father that he developed radical views, had disappeared and might have traveled to Yemen, was not to revoke the young man’s visa to enter the United States, which was good until June 2010. Now, on some level, that makes sense. But their response was to flag him for an investigation should he ever apply for another visa and to add him to a list of over half a million other individuals with possible terrorist connections.

The High Cost of (In)Security- When Will Sanity Come to The TSA?

As my name(the Infrequent Flier) suggests, I don’t often have a chance to get up in the air. As a result, my trips form a time-lapse portrait of the flying experience as it has changed. Each time I fly, I am amazed at the new rules, regulations and procedures that have been put in place. It has become common to refer to this group of measures as “Security Theater”- a group of actions for show which have no real impact on security.

Come Fly the Unfriendly Skies

On Friday, a passenger on a Northwest flight set off a small explosive device shortly before landing in Detroit. The man, Abdul Farouk Abdulmutallab, was subdued. He had connected in Amsterdam to the flight from a KLM flight inbound from Lagos, Nigeria. He had been rescreened in Amsterdam, as is standard procedure there. The device failed to fully detonate, and has been described as a mixture of liquid and powder, and were described as more incendiary than explosive.

As the Year Comes to a Close: Well Wishes From the Editor

In only another week, 2009 will be over. So much has happened this year. Sitting warmly here, thinking of Decembers past, and the holiday travel season, I think to my formative years. When school let out, my family and I would be on a flight out of town till New Years.