[caption id="" align="alignright" width="150" caption="Image by Getty Images via @daylife"][/caption] Brad Hall “designs systems for improving workforce performance”. Brad Hall has a PhD industrial-organizational psychology. Brad Hall knows that U.S airlines have awful customer service. And Brad Hall knows why- unions. It is a foregone conclusion for Dr. Hall; one he is unwilling to let…
Apparently, the TSA is so embattled and the reputation of its employees in such low regard, that when a TSA agent behaves in a normal, responsible manner, as anyone would be expected to do, it becomes news and he is heaped with lavish praise. We don’t mean to take away from TSA supervisor John Deschamp. …
Strong headwinds have led to sharp increase in the number of transatlantic Continental Airlines flights forced to make unscheduled stops to refuel, the Wall Street Journal reports. The airline, owned by United Continental Holdings, has pushed the envelope by aggressively using the Boeing 757 on transatlantic flights. The plane is smaller and cheaper to operate…
Though 1.5 million bags have been lost by American Airlines through September of this year, that’s 900,000 fewer than in the same period of 2008, according to a recent article by Scott McCartney at the Wall Street Journal. While this sounds impressive, it is impossible to assess how much improvement there has been without knowing the total number of checked bags during each period.
The Daily News reported this week on an account on airliners.net believed to belong to Steven Slater, the JetBlue flight attendant who rode the chute. Airliners.net is a popular forum site frequented by airline professionals and enthusiasts.
The Consumerist, of which we are an avid reader, posted on the subject of Rule 240…however, we felt their post was somewhat brief on what Rule 240 meant, and decided to revisit the issue. We approached it in a post in September. To reiterate, Rule 240 has no power post-deregulation. Deregulation occurred in 1978. Many…