Tag Archives: Bradley International Airport

JetBlue Apologizes

http://www.youtube.com/watch?feature=player_embedded&v=l9ZEsOwyDqk Just yesterday, we commented briefly on JetBlue’s response to their 2007 Valentine’s Day meltdown. Today, JetBlue’s Chief Operating Officer took to the Youtubes to issue a public apology. As we said yesterday, everyone failed in this, not just the airlines. Blame should be apportioned evenly and fairly. JetBlue and American Airlines face millions in…

JetBlue Fails to Learn From History and They Aren’t the Only Ones

When the so-called Valentine’s Day Meltdown happened in February of 2007, JetBlue issued a public apology in the form of its then Chief Executive and Founder, David Neeleman. “Words cannot express how truly sorry we are for the anxiety, frustration and inconvenience that we caused. This is especially saddening because JetBlue was founded on the…