JetBlue Fails to Learn From History and They Aren’t the Only Ones
When the so-called Valentine’s Day Meltdown happened in February of 2007, JetBlue issued a public apology in the form of its then Chief Executive and Founder, David Neeleman. “Words cannot express how truly sorry we are for the anxiety, frustration and inconvenience that we caused. This is especially saddening because JetBlue was founded on the…