Your airplane is at the gate. Nothing appears to be broken. The weather has cleared. Then the airline announces that the flight is canceled because the crew has “timed out.” It can sound like an excuse, but crew duty limits are real safety rules. Pilots and flight attendants cannot simply keep working indefinitely because a…
Your flight is supposed to land in Boston. Instead, the captain announces that the plane is diverting to Providence. The obvious question is, “What compensation do I get for a diverted flight?” But that is usually the wrong place to start. A diversion describes what happened to the airplane. It does not tell you whether…
Your flight has been canceled. The airline’s app offers you another flight tomorrow afternoon. Then you look at the departure board and see something infuriating: Another airline has a flight to the same city leaving in two hours. Can you make your airline put you on it? Sometimes. Several major U.S. airlines have formally committed…
Your first flight lands late. By the time you reach the terminal, your connecting flight is gone. What happens next depends heavily on one detail travelers often overlook when booking: Were both flights issued on the same ticket? If they were, the airline will normally treat the missed connection as part of the disrupted journey…