Your flight is supposed to land in Boston. Instead, the captain announces that the plane is diverting to Providence. The obvious question is, “What compensation do I get for a diverted flight?” But that is usually the wrong place to start. A diversion describes what happened to the airplane. It does not tell you whether…
You paid for Business Class. Then, at check-in, at the gate or even after boarding, the airline tells you that your seat is gone. You can still fly—but in Premium Economy or Economy. You do not simply have to shrug and accept that as bad luck. In the United States, an involuntary downgrade to a…
You bought the flight months ago. Then an email arrives: Your flight schedule has changed. Maybe your 11 a.m. departure is now at 6:15 a.m. Maybe your nonstop has become a connection. Maybe the airline moved you from LaGuardia to JFK. Or perhaps it automatically rebooked you onto an itinerary that is technically workable but…