Monthly Archives: February 2009

Roundup – What’s New

Image by Getty Images via Daylife Best Western International has partnered with Southwest Airlines as a loyalty partner. Beginning February 15th, members of their reward program will be able to earn Rapid Reward credits. Portland-based SeaPort Airlines will serve the Oregon communities of Astoria and Newport beginning March 15th with service to Portland International Airport…

US Airways to Charge for Pillows and Blanket

[caption id="" align="alignleft" width="224" caption="US Airways New Gimmick"][/caption] US Airways has announced it will charge $7 for a pillow and blanket beginning February 16th. The service will not be offered on US Airways Express flights, but can be purchased immediately on their website. In a recent BNET article, Barbara Hernandez commented on the subject. She…

United Airlines to Discontinue Complaint Line

Image by Getty Images via Daylife United Airlines is dropping a call center that took compliments or complaints after a flight, instructing passengers to send a letter or email instead. It will stop publishing its customer relations number. It will be training its call centers in Chicago and Honolulu to respond to written customer comments,…

Delta to Consolidate Regional Airlines

Delta Air Lines has announced plans to consolidate some of the functions of the regional airlines it owns. Comair, Mesaba, and Compass Airlines will have their customer service and ramp workers merged into one company called Regional Handling Services(RHS). The other parts of the airlines will continue to operate independently, but this may be the…

Southwest to Serve Boston

Image by Jim Frazier via Flickr The Boston Globe reports that low cost carrier Southwest Airlines will be serving Boston’s Logan Airport beginning sometime in the fall. The launch will apparently be somewhat conservative, with 8 to 12 daily departures to just a few destinations to start. The airline will be unveiling details sometime in…

US Airways to Bring Back Free Drinks

Image by James Willamor via Flickr Our friend, Chris Elliott announced the news, to be reported by press release tomorrow, that it will bring back complimentary sodas, juices, tea, water and coffee to its flights starting next month. Charging for water especially, considering the dry atmosphere onboard airplanes and the liquid restrictions, seemed especially unfair.…

Ryanair to Eliminate Check-In Desks

Image via Wikipedia Looking for things to rid themselves of, European low-cost carrier Ryanair, which we never had a particularly high opinion of, is planning to eliminate all its check-in desks by year’s end. Ryanair spokesman Stephen McNamara said the airline saw the move as the “logical next step” in its effort to slash costs.…

Ryanair May Institute Pay Toilets

Image via Wikipedia Last week, Ryanair announced it was eliminating check-in desks, and we oddly enough, thought it would end at that for a bit. Michael O’Leary, Ryanair’s CEO, told BBC Television that they are considering pay toilets. “One thing we have looked at in the past and are looking at again is the possibility…