United Song Strikes a Chord

Yesterday, we reported on one musician’s unique way of dealing with poor customer service. The L.A. Times travel blog reports there has been a quick response to his song.

United Airlines has made contact with the musician, Dave Carroll. We’re not surprised, with a video that has had over 100,000 views and prompted over a 1000 comments. United spokeswoman Robin Urbanski declared that “this has struck a chord with us, and we’ve contacted him directly to make it right.” They even plan to use it internally as a “training and learning” opportunity.

Personally, we think they should get Dave to write them a few more. He has already recorded another of the three he promised.  The second one is apparently about customer service and Ms. Irweg, the only United Airlines representative he named specifically. It is apparently the first song he’s ever written with a tuba in it and will come out next month.

To those speculating on the situation, he added some important details. He was traveling with the guitar in a hard case inside a foam outer case. He’d flown with it many times before.

His new message to United is “No hard feelings.” He doesn’t even have any demands for them, having long since given up on that. He is hoping to effect change.

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