Monthly Archives: April 2009

Remember Sully?

http://www.youtube.com/watch?v=AeXrMRf25U8 Captain Chesley “Sully” Sullenburger , the pilot who landed a US Airways plane on the Hudson River, threw out the ceremonial first pitch at the new Yankee Stadium. Last month, it was announced that he was writing two books, one on his life up until the events of flight 1549, in a deal worth…

Taxes

Image via Wikipedia Chris Elliott blogged today about airline taxes, a particularly thorny issue. He tells the story of Susan Cornell, who tried to claim a refund on the $42 in taxes on her cancelled ticket. When Spirit, unsurprisingly, failed to respond, she wrote to government officials and told her story on the radio to…

Passenger Lands Plane After Pilot Dies

Image via Wikipedia Happy Holidays to those celebrating them. We’ll be trying to catch up with things as the holiday week comes to a close. Today, however, a tragedy was averted when a passenger landed a twin-engine turboprop in Ft. Myers after the pilot had a seizure and died. One of the passengers was fortunately…

Southwest to Begin Boston Service

Image via Wikipedia Southwest, only a few days after announcing its schedule for new New York-Laguardia service, has announced a schedule for service to Boston’s Logan Airport. This continues a recent trend for the airline…opening up shop in larger markets. Southwest’s bread and butter for several years has been medium and underserved markets, opening up…

Supersized and Overloaded

Image by afagen via Flickr United Airlines, as you may have heard, has instituted a policy for oversized passengers.  To quote United, courtesy of the Middle Seat Terminal: For the comfort and well-being of all our guests, today United has matched eight other U.S. airlines and adopted a new seating policy that requires customers to…

Delta No Longer Outsourcing

Image via Wikipedia Delta Air Lines announced on Thursday that after years of complaints from customers preferring to speak to U.S.-based staff, they are no longer outsourcing calls to India. Customer calls were no longer forwarded to India as of the first quarter of this year. Foreign call centers remain in Jamaica and South Africa,…

We’re Excited

Mobile Lounge – Image via Wikipedia [caption id="attachment_1007" align="alignleft" width="120" caption="The Cranky Flier - aka Brett Snyder"][/caption] Today, our guest post on The Cranky Flier appeared. Check it out here. We’re very excited by this, as we are a big fan of Cranky(pictured left) and enjoyed the opportunity to write something a little different. We…

JetBlue to Take on Southwest

Image via Wikipedia JetBlue will be announcing today its service from Boston’s Logan Airport to Baltimore-Washington International Airport. The service will begin September 9th, and is the airline’s 32nd destination from Boston. The service is interesting in light of Southwest’s recent announcement of identical service, except in reverse. Southwest is flying from Boston, a new…