In a recent article entitled, 1-800-I-am-truly-fed-up, the LA Times addressed the issues of airline call center outsourcing. We were inspired to address it ourselves. When calling any company, airline or not now, you are brought through a menu of options, or an Interactive Voice Response system(IVR) designed to automate your experence and eliminate the need…
The Philadelphia Inquirer reported not long ago on a baggage incident on the 23rd at Philadelphia International Airport. By 11PM, the passengers from Flight 30 from Las Vegas had been waiting for their bags for an hour and a half. No information on the delay was available. Robert Ensign of California, one of these passengers,…
CBC News reports that on Friday, a passenger on an Air Canada flight from Montreal to New York City was removed from a flight for prayer. Some fellow passengers wonder why the man, an Orthodox Jew, was removed. He was moving back and forth and his prayers were not audible, but apparently they received more…
We’re not sure if you saw this…and we hardly are attempting to endorse Continental, but this commercial emphasizes the impression people have of inflight service.
We reported recently on the Power of Prayer, and how it got one Orthodox Jew booted off a plane in from Montreal to New York. The article we references mentioned how the Flight Attendant recognized the man in question was not a Muslim. A Canadian doctor from Winnipeg is demanding an official apology and compensation…
The London Free Press reports today that an Air Canada crew on Sunday threw a child off a plane. The plane, heading from Toronto to Cancun, was forced to turn back when a six year old passenger refused to fasten his seatbelt. The child was travelling unaccompanied. At last, finally, someone who deserves to be…
Yesterday, CNN reported that the lone survivor in the Comair flight crash in Lexington, KY regained consciousness. James Polehinke was the co-pilot on that flight and while he may be able to shed light on the subject, his doctors advised family members not to question him on the subject until he is recovered more fully.…
As Gotta Go! comments, the Hyatt Hotel is partnering with Baggage Airline Guest Services, an Orlando-based organization, to provide service at some locations. Baggage Airline Guest Services(BAGS), is an organization that is authorized to issue boarding passes for some carriers and will, as part of their service, take your bags from the hotel to the…
The new USAirways still in many ways remains two carriers. It operates flights separately, it still has duplication of staff, and it has not settled various integration issues. In New York, the old USAirways pulled out of JFK to serve LaGuardia exclusively years ago, while America West has always flown to JFK. Technically, the Las…
Jetblue began its new three daily nonstop flights to Houston’s Hobby Airport today. For the inauguration of service, they are offering a $79 fare, or $99 with onward connections. Regular fares will begin at $117. Hobby Airport was built as Houston’s primary airport and remained that until 1969, when Intercontinental Airport was opened. Hobby remains…
Aero-News Network reports that the first 737NG with in-seat video was recently delivered to Jet Airways, an Indian carrier. The latest 737-800 offers a Panasonic in-seat video system as an option, as standard outlets(not power ports) throughout the cabin. Boeing refers to it as the most technologically advanced single-aisle jet family on the market today.…
The LA Daily News had an article last week about a mother and her difficulty in getting understanding from Delta Airlines in a death situation. Betty Haack made arrangements in April to visit her son in July, and ended up moving them back a week…not to visit her son, but to bury him after he…
Vnunet.com reports that scientists at University College London are developing a system called Optag, that combines RFID tags and closed-caption tv cameras to track passenger movements in busy airports. The system will work by placing these tags on boarding passes. While the possible benefits are many…passengers who are late for their flights can be located,…
In a twist, thirty former TWA flight attendants picketed outside the Association of Professional Flight Attendants(APFA) headquarters. After American Airlines bought TWA when it was in bankruptcy in 2001, TWA employees were put at the bottom of the seniority list. They carried placards stating, “A real union protects all of its members.” At TWA, the…
Boston’s Logan Airport is receiving opposition over a planned 9,300 foot taxiway between two parallel runways. If such a taxiway is approved, construction could begin next year with an estimated completion in 2009. Over the past year and a half, Logan Airport has experienced several circumstances in which planes have come to close to each…
Northwest has recommited itself to Indianapolis as a focus city, or hublet with its latest announcement of service expansion in a press release on Thursday. Northwest announced for one it is expanding its service to New York’s LaGuardia Airport. When it began this service with its regional partner, Pinnacle Airlines, Indy’s hometown airline, ATA, was…
Americablog.com comments here on how American Airlines is portrayed in ABC’s docudrama, The Path to 9/11. Here is what they have to say: Here’s what the “Path to 9/11” claims American Airlines did on the morning of September 11. According to Disney/ABC, American Airlines at Boston Logan had Mohammad Atta at its ticket counter and…
Mohammed Ghanem, a legal permanant resident of the US and a native of Yemen, was stopped on Thursday, the Detroit Free Press reports, with a knife hidden in a phone book. The inside of the book had been carved out, and the knife was inside. Despite that, his lawyer, who spoke with the Detroit Free…
A Cessna was forced to make an emergency landing on Parc Avenue in Montreal this afternoon. The pilot and his passengers were on an aerial tour of the city when their engine cut out. There was no damage fortunately, save to a single street sign. The Canadian Press reports here. It is one way to…
The Associated Press reports that an Air Canada flight clipped wings with a Shuttle America plane while taxiing to the runway on Saturday, causing a brief traffic delay. Air Canada Flight 723 was bound for Toronto when it impacted a Shuttle America flight bound for Chicago operated on behalf of Delta. LaGuardia Airport traffic was…
In an effort to avoid giving our readers the impression everything in air travel news is depressing, we bring you this report from USAToday. Various enterprising pilots around the country are hiring out their planes as lovenests, taking couples up in planes with curtains and mattresses for a rendezvous at 40,000 feet. This particular report…
Trials have begun on the first hijack-proof airplane. The plans are being developed in Europe by a consortium of interests including French-based Airbus. The Project, called Security of Aircraft in the Future European in the Future European Environment(We assume that is to form the acronym SAFE). This new aircraft supposedly would include microphones that will…
Regional Jets currently operate approximately one-third of US domestic flights. The use of these jets has only increased over the last 5 years. While most regional jets in use today, such as the CRJ-100, the aircraft involved in the recent Comair disaster, and the ever popular Embraer 135 and 145 jets, both of which are…
A United Airlines flight from Atlanta to San Francisco was diverted to Dallas after finding an unclaimed Blackberry on board. According to a TSA spokesman, it was diverted “out of an abundance of caution.” In simple layman’s terms…that is called overreacting. Authorities didn’t send military fighter aircraft to escort the plane down, as the Associated…
A suspicious package was found around 8:30AM local time Monday morning inside a rental lot across from the terminal at Long Beach Airport. The investigate shut down the terminal until members of the LA County Sheriff’s department Bomb Squad detonated the package, described as a carrying case, about two hours later. About eight departures were…