The Consumerist reported the other day on a Southwest passenger who had a flight delay…didn’t complain, and received a voucher in the mail for $200…twice the price of their ticket, with a letter explaining the delay.
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For all you can say about Southwest…you may not like what they have to say all the time…but they make an effort to employ well-trained personal and invest money in customer service. We appreciate their higher standards…unfortunately, despite their attempts to raise the bar…the industry hasn’t taken notice.
Cool! I wonder why this particular person got the voucher… clearly not everyone with a delay gets one…