We’ve been checking Neeleman’s flight log waiting for the announcement of a new Contract of Carriage. It is finally up and we reviewed the new Contract of Carriage…and Controllable Irregularity is finally defined. “Controllable Irregularity as used in Section 36, means a delay, cancellation, or diversion that is not caused by Force Majeure Event. For…
David Neeleman’s flight log reported on Saturday that they are working on producing the revised Contract of Carriage, which will include its revised Customer Bill of Rights. Originally, he intended to have it done by March 2nd, but it has apparently been delayed by weather issues that needed to be addressed first. The new Contract…
Jetblue announced service from Boston to Charlotte and Washington-Dulles to Orlando beginning May 1st. The Boston flight will be once daily, the Dulles flight twice daily. It will also add once additional flight from Long Beach to Las Vegas, JFK to Portland ME, JFK to Charlotte, and JFK to Raleigh-Durham. Jetblue also announced increases in…
Reuters reported yesterday that the DOT will review this month’s service meltdown at Jetblue and December’s incident at American. The review will include the airlines’ customer service contracts and policies on ground delays and any recommendation could extend to airlines as a whole as well as the air traffic control system, and its operator, the…
Jetblue cannot seem to catch a break. The Pittsburgh Tribune-Review reports that Jetblue Flight 1050 from Pittsburgh to JFK was diverted to Philadelphia. The pilot was responding to a “Wing Anti-Ice Fault” indicator, which Jetblue procedure requires a plane not to land in locations with icing conditions…at the time, JFK. Fifty-four passengers and four crew…
Before Jetblue could put into place its new procedures for dealing with winter weather…winter weather once again hit the northeast. Jetblue was forced to cancel some…but not all flights out of all three major NYC area airports, possibly out of Stewart in Newburgh as well, in addition to scattered delays out of Boston, Chicago, Pittsburgh,…
We’re on Day 3 of the Wait for a response to our email to Jetblue about the definition of “Controllable Irregularity.” We decided to check to see if anyone had better luck figuring things out. The Cranky Flier spoke to Jetblue’s Media Relations office and was told a Controllable Irregularity was anything that was under…
Carl Howe, of Blackfriar’s Communication, posted the following(courtesy of SeekingAlpha), noting that: The difference between bad and good companies is how employees are empowered and respond to problems. Southwest Airlines (LUV) empowers its employees to break rules so long as they are doing right by their customers, and it has been the most profitable airline…
David Neeleman apologized in a Youtube message on the Jetblue website, promising reform. He assures the public that the events of last week and the way they transpired will never happen again. In the future, all Jetblue employees who do not work at the airport will be badged and trained to report to the airport…
We are not sure if it is better for the government to regulate the airlines or for the airlines to regulate themselves…popuar opinion varies…but if an airline does hold itself to a standard, we are in favor of it. Jetblue announced today that it would unveil its own Bill of Rights after its meltdown this…
Jetblue has its advantages and disadvantages, as we’ve said. So, let’s review what is necessary for Jetblue to avoid this in the future… A Secondary Base It lacks a secondary base outside of the winter weather zone. Jetblue’s coverage in the middle of the country has aways been lacking. Places for a mid-America base have…
“I don’t blame our customers for being upset with this,” David Neeleman, CEO of Jetblue commented about the recent events plaguing the airline. For Saturday and Sunday, it pre-cancelled 23 percent of its schedule in order to reset their operation. That includes all flights to and from: Austin, Bermuda, Charlotte, Columbus, Houston, Jacksonville, Nashville, Pittsburgh,…
We received unprecedented response to the Jetblue post of yesterday, detailing Jetblue’s failure to care for its passengers. Jetblue itself issued the following statement: “JetBlue apologizes to customers who were impacted by the ice storm at our home base of operations in New York, specifically at John F. Kennedy International Airport. Of the 505 daily…
This evening, we reported that Jetblue had stranded passengers on several planes for more hours than even they thought were accepted, and followed up on American’s response to their similar situation. Our counterpart at Upgrade Travel reported on their attempt to take the wind out of the sails of the Passenger Bill of Rights…the way they…
ABC 7 New York reports that at least four Jetblue planes were stuck on the runway fully loaded with passengers and children for hours. JetBlue said the passengers were held on the flight because “we were operating as if the aircraft would be able to fly.” The airline says it was relying on forecast models that indicated…
Jetblue announced today it has entered into a marketing partnership with Cape Air. Cape Air will provide connecting service from Boston…a Jetblue hublet, to Nantucket, Martha’s Vineyard, Provincetown, and Hyannis. Cape Air operates this service using small Cessna 402 aircraft. The alliance will begin March 19, 2007. Cape Air might not seem like a good fit…
Jetblue will form its first formal international alliance with Irish flag carrier Aer Lingus. Aer Lingus, which reformulated itself as a low-cost carrier in the aftermath of 9/11, operates service from two Jetblue cities…Boston and New York, to Shannon and Dublin, Ireland. From Dublin, it offers service into Europe. Jetblue currently does not offer interline…
We are concerned about the latest news from Jetblue. Known for its democratic one-class policy, it is putting together a plan that would hold some of the new 36″ pitch seats created by their decision to remove seats for the passengers paying the highest fares. Jetblue’s management is convinced that business travelers don’t fly Jetblue…
The New York Daily News reports that a 73-year old Manhattan woman, Phyllis Gershon, is suing Jetblue for $5.5 million after she was removed from a flight for asking for a large air sickness bag in case she got a case of air sickness. Gershon charges she was the victim of “hysterical and unjustified actions”…
As we reported many months ago in a post, a Florida man, Yechezkel Wells acknowledged that he made the hoax threat at Long Beach Airport to try to keep a Aug. 26 evening flight to Fort Lauderdale from leaving before he could board. He admitted making a 911 call from an airport pay phone sometime…
We’ve been a fan of the Embraer 190 regional jets since long before we had the pleasure of flying on them. Recently we decided to take a few regional jet trips with Embraer products, so see how the experience rated. We hopped a US Airways Express flight on an Embraer 145, and then a Jetblue…
The Seattle Times has a good compilation of policies on getting a credit for future travel if the price goes down on your ticket. Here is the summary from that article. Alaska Airlines/ Horizon Air: Travel voucher good for one year for the difference in fares, minus a $10 service charge. Northwest Airlines: Two options:…
Westchester County Airport in White Plains reported yesterday that Jetblue advised them they are coming. Jetblue must begin service by March 5, and airport manager Peter Scherer has said Jetblue told him the routes they were considering were considering included Orlando, West Palm Beach, and Chicago. Considering the slot situation at O’Hare…Chicago seems like a…
Jetblue is delaying an announcement on whether it plans to fly from Westchester County Airport in White Plains. Jetblue and Airtran both serve nearby Stewart Airport in Newburgh, and Airtran inaugurated service from White Plains to Atlanta and its usual Floridean destinations last year. The airport told executives at Jetblue as long as they begin…
Click the following link, enter in the promotional password SEVENTEEN, and you’ll be able to get a seventeen dollar each way discount on Jetblue. The offer is available until February 14, 2007 at 11:59PM MST for travel to be completed by Feburary 14. Standard fare rules will apply and discount will not be applied if…