Governor Eliot Spitzer has signed New York’s Passenger Bill of Rights into Law. We previously reviewed the document, approved by the state legislature, in this post.
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Airlines operating out of New York airports must provide passengers with food, water, fresh air, power and working restrooms on any flight that has left the gate and been on the tarmac for more than three hours. They must post complaint contact information at all service desks. It also establishes the role of a New York-based consumer advocate.
There is less favorable progress on a similar law for the whole country.
