After hearing so many negative stories, when we find a story of an airline doing something nice without being asked…or threatened, we just have to write about it. Perhaps related to their big blunder the same day, a reader of the Consumerist was delayed with his wife for several hours due to the lack of an available flight crew and American credited 7000 miles to his AAdvantage account.
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Token gestures may be just that…but they are better than nothing.
