On Friday, we picked up and posted on the Consumerist’s coverage of an unfortunate situation occurring on Southwest. Fortunately there has been an update on that story.
Richard Brown, who was suffering from water retention caused by liver failure, was forced to buy an extra seat on a flight not even full, on the insistence of a Southwest Airlines agent. As we expected, Southwest sent him an apology, a refund for the extra ticket he had to purchase(or was purchased by a generous Southwest employee), and four ticket vouchers.
Unfortunately, as Mr. Brown is bedridden, and near death, hoping for a last minute transplant…he is not likely to collect on the vouchers.
