From the Editor When I first started with Flight Wisdom, we had a very different conception of what it would be. At the end of this month, we celebrate our six year anniversary. The first post was dated July 29,…
Six Years of Flight Wisdom
by Guru •
Tag Archive for Twitter
2nd Anniversary of the Miracle on the Hudson
by Guru •
Two years ago, US Airways Flight 1549, outbound from New York’s LaGuardia Airport to Charlotte’s Douglas Airport, suffered a bird strike, which disabled its engines. The flight, operated by an Airbus A320, was piloted by now legendary Captain Chesley “Sully” Sullenberger, and first officer Jeffrey B. Skiles.
Service in a Time of Disruption
by Guru •
In the face of the recent storm in the Northeast, many travelers are claiming that the airline’s customer service outlets failed. The trouble with customer service is that most businesses, not just airlines, see it as a money-losing proposition. They do not see it as an investment in customer loyalty and brand reputation.
The Squeaky Wheel: Social Media, Kevin Smith and Southwest Airlines
by Guru •
It is very hard to write these sort of posts. When confronted with being called a Customer of Size, Kevin Smith complained. He was within his rights to do so, and anyone who feels wrongly singled out should.
A Few New Features on the Blog
by Guru •
Image by cambodia4kidsorg via Flickr We’re continually testing new features to add to the Flight Wisdom blog. If something looks new, feel free to comment on it. The easiest way is via Twitter @FlightWisdom, but we do read as many…
Just Landed – Twitter
by Guru •
For those of you interested, an artist in Vancouver has created animations showing the flight paths of Twitter users, using the search term “Just Landed in…” and the home location of the Twitter user, creating the first map of the…
Goodbye 2008 – Welcome 2009
by Guru •
Image via Wikipedia Happy New Year to all! We hope you had an enjoyable holiday season. Those of you who braved the airports during the season, we hope you had a relatively uneventful travel experience. We’ve made some New Year’s…