Opinion

New Interline Baggage Rules Make Sense

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Earlier this month, Janice Hough at Consumer Traveler wrotethat coming anti-consumer “interline” baggage rules were worse than baggage fees. With all respect to Ms. Hough, who is a travel agent, in this regard, we believe she is wrong, although we…

United Loses Children

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In June of 2009, we reported on how Continental Airlines had lost a young girl who was travelling under its unaccompanied minor program. Another similar situation has arisen with United Airlines, which merged with Continental, to the point that there…

Welcome to the Self-Service World

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Everything in this world changes. As time goes by, we discover that more and more business interactions are being automated. This is simply the way things are going. Talking to a human being is now a perk, a frill. In…

Moving from the PNR to the Customer Record

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In the airline industry, the passenger name record(PNR), is a single record in a computer reservation system that contains a single reservation for one or more passengers. The problem is that PNRs have no memory. They represent one trip. They…

Six Years of Flight Wisdom

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From the Editor When I first started with Flight Wisdom, we had a very different conception of what it would be. At the end of this month, we celebrate our six year anniversary. The first post was dated July 29,…

Shameless Plug – Like Us on Facebook

We finally, not long ago, set up a Facebook page. Leave it to us to jump on the Facebook bandwagon after only five years of blogging. Since many people live in Facebook, we figured it was time to distribute our…

Southwest Apologizes to Terminally Ill Boy

Last week, Southwest Airlines apologized to the family of a terminally ill boy after they would not allow him use of a specially made car seat that allows him to sit comfortably. They have advised they are working with the…

Happy Holidays from Flight Wisdom

We can’t think of anything more fitting to wish greetings of the Christmas, Chanukah, Kwanzaa, Festivus, New Year‘s season than a chorus of TSA Agents at LAX singing What a Wonderful World. We’d have embedded this one, but the only version…

Strip the TSA

When the TSA came into existence, their screeners worewhite. Then, they became Transportation Security Officers(TSOs), and got new blue uniforms. Their embroidered badges got replaced with metal ones to “represent the continuing evolution of the officers’ role and responsibilities.” At the…