While the 787 Dreamliner is still experiencing serious delays, the latest iteration of the Boeing 747, the 747-8, is set to roll out today. The 747-8 Intercontinental boasts new wings, a new tail, a sharper nose, state of the art engines, and a new cockpit. The Boeing 747 has been in the air since...
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Life Has No Complimentary Baggage Allowance
Monthly Archives: February 2011
Boeing Rolling Out the New 747
Converting the Unbelievers: Delta Air Lines and Customer Service
Scott McCartney over at the Wall Street Journal's Middle Seat column reported that Delta is sending 11,000 customer service agents to 'charm school'. Some of the key points that they seem to be teaching agents are:
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