In the face of the recent storm in the Northeast, many travelers are claiming that the airline’s customer service outlets failed. The trouble with customer service is that most businesses, not just airlines, see it as a money-losing proposition. They do not see it as an investment in customer loyalty and brand reputation.
On December 16, 1960, United Airlines Flight 826 crashed into a church in Park Slope, Brooklyn. While no memorial marks the spot, it was, at the time, the worst aviation disaster in American history. The crippled plane set fire to ten apartment buildings, the ironically named Pillar of Fire church, a funeral home, a Chinese laundry, and a deli. Six persons on the ground died as a result.
We here at Flight Wisdom are not big fans of Kevin Smith. This has nothing to do with his movies. Last year, Kevin Smith went on the offensive against Southwest Airlines over its long-standing customer of size issues, and we were not pleased with many of his comments. Now he’s on against Virgin America and the ten minute rule.
American Airlines is offering flights to and from New York from 30 cities starting at $49/each way in January and February. Tickets must be purchased by December 13. $49 fares are availaible to/from Washington, Boston, Baltimore, and Pittsburgh. Want to visit New York? Live in New York and want to get away. Go to American Airlines website, and save.
Last week, Delta, the most expansive installer of wi-fi enabled planes in the United States, announced it would add onboard wi-fi to 223 Regional Jets configured in a two class configuration. This includes Embraer 175, Bombardier CRJ700 and Bombardier CRJ900 planes. Installations will begin in January and will be complete by the end of next year.
Though 1.5 million bags have been lost by American Airlines through September of this year, that’s 900,000 fewer than in the same period of 2008, according to a recent article by Scott McCartney at the Wall Street Journal. While this sounds impressive, it is impossible to assess how much improvement there has been without knowing the total number of checked bags during each period.
Tired of getting stuck sitting next to totally uninteresting people on your flights? Want to share a cab to your conference? Using Planely, you can. Planely calls it “the social flying revolution”. Simply register your flights, and planely will let you know what other users are on the same flights or at the same airports. Sit next to people with like interests. Enjoy a date while you wait for your plane(quick, trademark the term “Gate Date”). Pitch your new startup. The possibilities are endless. Could Planely make flying fun again? We haven’t tried this yet, but it sounds interesting. Have any of you tried it? We’d love to hear your feedback.