We hope Greyhound and other bus companies are prepared to object to the bad name Skybus is giving to bus travel in this country. It has never been luxurious…but it’ll get you there. Upgrade Travel has some things of interest…
Monthly Archives: April 2007
Mailbag: Customer Service
by Guru •
Our recent Customer Service Stories from other blogs netted this comment from Joanne. I arrived in Newark airport Sunday, April 17 at 6:45 from Paris to take a connecting flight on USAir from Newark to Rochester, NY. I had booked…
Service Roundup
by Guru •
Spirit Airlines today announced nonstop service to San Pedro Sula, Honduras from its Ft. Lauderdale hub. Service will be offered three times a week from July 20th through November 15, when it will become daily. Southwest announced four daily nonstop…
Ryanair to the United States
by Guru •
We’ve spent some time contemplating this issue…trying to come up with something to say on it. On April 12th, Flight International magazine announced that in an interview with Ryanair head Michael O’Leary plans to launch a new transatlantic serving the…
Customer Service Stories
by Guru •
Ff you are a reader and want us to feature one of your stories, we are eager to. Here’s our rundown and synopsis of some of the recent ones we gleaned from other blogs…most from the Consumerist. Virgin Atlantic charged…
Roundup – 4/24
by Guru •
American Airlines will be upgrading Boeing 757 aircraft, of which it has 124 in its fleet, over the next two years. The enhancements will include new economy cabin suits, new sidewalls, new LCD monitors to replace the CRTs for inflight…
It’s the End of the World as We Know It
by Guru •
Skybus began to sell tickets this morning. As their press release mentions, at least 10 seats on every flight will be offered at $10(excluding taxes and fees). All flights will be operated by Airbus 319 aircraft and all destinations…for now,…
Safety and Security Roundup – Not Just a Drunk Pianist
by Guru •
Investigators say that fatigued air traffic controllers contributed to four aviation mishaps in recent years…including the Comair crash. They are calling on the FAA to revise work schedules and take other action. Their union jumped on the report as validation…
Roundup – Eticketing, Inflight Wi-Fi…
by Guru •
Continental Airlines announced Friday it now has interline eticketing capabilties with all Alliance partners now that it has implemented them with Air Europa. All codeshare, Skyteam, planned Skyteam associates, and frequent flyer partners are now complete. They expect to eliminate…
Roundup 4/18
by Guru •
Airtran Airways will be expanding service from Las Vegas to Dayton(three times weekly), Canton/Akron(three times weekly), Flint(four times weekly), and Rochester(three times weekly) effective August 15th. Delta will be returning to service from JFK to Tel Aviv effective March 10th,…
Todays Roundup
by Guru •
US Airways and Northwest Airlines have received temporary liquor licenses from the state of New Mexico and are once again selling alcohol on flights to and from the state. Expressjet, which just opened its service, plans to sell alcohol in…
Jetblue Struggles to Improve
by Guru •
We recently read a fascinating article dated April 5th on the subject of Jetblue and its service issues from the perspective of the recently hired CIO, who went through it. We heartily recommend it. It attributes the bulk of Jetblue’s…
Roundup
by Guru •
A white mouse onboard a Japan-bound Vietnam Airlines flight delayed the flight for four hours. The rodent had to be seized as a matter of safety. It was theorized it might have been brought on in carry-on luggage. On Thursday,…
Service Updates
by Guru •
Jetblue is adding Saturday service from Boston to Aruba to complement its JFK service effective June 30th. It will also add service from Boston to San Diego once daily effective June 28th. Connections will be available to its partner, Cape…
Los Angeles World Airports Responds to United Fare Surcharge
by Guru •
After United announced it would impose a $10 fare surcharge to all passengers travelling through Los Angeles International Airport(LAX), the Los Angeles World Airports(LAWA), the parent agency of the airport, issued a press release condemning the action as “exploiting a…
Israeli Air Force Intercept Continental Flight
by Guru •
Four fighter jets, two F-15s and two F-16s, were dispatched to inspect a Continental Airlines Boeing 777 today from Newark to Tel Aviv which failed to make contact with Air Traffic Control and comply with international regulations as it approached…
Roundup
by Guru •
United will add a $10 surcharge for all passengers out of LAX to offset a $10 million rent increase imposed by the Los Angeles World Airports effective immediately. United is one of several airlines suing LAWA, which runs LAX, over…
Roundup
by Guru •
ATA announced last week that it would acquire World Air Holdings, which owns charter carriers World Airways and North American Airlines. North American, based at JFK, offers some regularly scheduled service. World Air Holdings did not acquire North American that…
Northwest Airlink Expands and Contracts
by Guru •
Northwest regional affiliate Pinnacle is suspending flights from Kalamazoo to Minneapolis until May 2nd to give the airline time to hire and train additional pilots. Apparently 20 of their pilots took jobs with larger, mainline carriers and they are trying…
Flight Cancelled Due to Captain’s Obscenities
by Guru •
Northwest cancelled flight 1190 from Las Vegas to Detroit yesterday over the behavior of its captain. The captain was on a cell phone, and at some point during the boarding process, left the cockpit and went into the lavatory, locked…
Our Entry for Bruce Schneier’s Movie Plot Threat Contest
by Guru •
Bruce Schneier has announced his Second Annual Movie Plot Threat Contest…and we’re aiming to win the prize…one of his books autographed… Our goal: invent a terrorist plot to hijack or blow up an airplane with a commonly carried item as…
Across the Aisle from MAXjet
by Guru •
The Cranky Flier has a featured interview between him and Josh Marks, the Senior Vice-Preisdent of Planning and Development for MAXjet. MAXjet is a business-class only airline that started service between New York-JFK and London-Stansted airport in 2005. They offer…
Involuntary Reroute in the Modern Age
by Guru •
The Consumerist, of which we are an avid reader, posted on the subject of Rule 240…however, we felt their post was somewhat brief on what Rule 240 meant, and decided to revisit the issue. We approached it in a post…
Skymall
by Guru •
When we are on a plane, we enjoy reading through the Skymall catalog, which is full of interesting things we have to admit we’ve drooled over, but never gotten around to purchasing. Try this coupon for them… SkyMall – Save…
Southwest Airlines and Coca-Cola Sign Three-Year Extension
by Guru •
Southwest Airlines has reupped for another three years of serving Coca-Cola company products, which will extend their offering through 2011. Under the terms of the agreement, Coca-Cola North America will continue to be the beverage provider for Southwest, supplying soft…
